Software+ Virtual Desktop

Software+ is accessible via the Citrix Workspace Application or web browser from any computer with an internet connection and connected to the UCLA VPN(opens in a new tab). Valid UCLA Single Sign-on (SSO) credentials(opens in a new tab) are required.

Below are instructions on how to access, install, open/save files and troubleshoot the Software+ Virtual Desktop.

Visit the CLICC Virtual Desktop Software List to see all applications available on the Software+ Virtual Desktop. For more information on an alternative virtual desktop, see our main Virtual Desktop page.

The CLICC virtual desktop works best with the Citrix Workspace app(opens in a new tab).

For all operating systems, join the eduroam WiFi while on the UCLA campus or off-campus, enable the UCLA VPN.

macOS

1. Download the Citrix Workspace app for macOS from Citrix Downloads(opens in a new tab)
2. Run "CitrixWorkspaceApp.dmg" when it downloads
3. Double-click the Install Citrix Workspace app in the window that appears
4. Proceed through the installer, accepting the license agreement and default settings
5. Check the box to Add an Account during the installation process
6. When the installation process is complete, type "clicc.library.ucla.edu" without quotation marks in the "Add Account" field presented in the Citrix Workspace app and click Continue
7. Sign in with your UCLA Logon and click Sign In when prompted

Windows

1. Download the Citrix Workspace app for Windows from Citrix Downloads(opens in a new tab)
2. Run "CitrixWorkspaceApp.exe" when it downloads
3. Proceed through the installation wizard, accepting the license agreement and default settings
   1. When given the option to enable single sign-on, do not enable single sign-on
   2. When given the option to enable app protection, do not enable app protection
4. Click Add Account
5. In the field that appears, type "clicc.library.ucla.edu" without quotation marks
6. Check the box that says, "Do not show this window automatically at sign-in"
7. Click Add
8. In the window that appears, type your UCLA Logon credentials and click Sign In

Chrome OS

Note: If you are using a CLICC Chromebook, the Citrix Workspace app has already been installed. You can skip step 2 and proceed to step 3.

1. Download the Citrix Workspace app from the Chrome Web Store(opens in a new tab)
2. Launch the Citrix Workspace app
3. In the Account URL field, type "https://clicc.library.ucla.edu" without quotation marks and click Connect
4. In the window that appears, type your UCLA Logon credentials and click Log On

I cannot log in to the CLICC Virtual Desktop site or the Citrix Workspace app

1. Verify that you can log into accounts.iam.ucla.edu(opens in a new tab) with your UCLA Logon ID
2. Verify that you are connected to the UCLA VPN(opens in a new tab). If on campus, connect to the eduroam wireless network
3. If problems continue, uninstall and reinstall Citrix Workspace
4. If problems continue, reset your UCLA Logon ID password

The CLICC Virtual Desktop or virtual application hangs/freezes

1. Verify that your local computer is running either Windows 10, macOS Mojave, macOS Catalina or the most current version of Chrome OS
2. Close the window for the CLICC Virtual Desktop
3. When asked if you wish to Disconnect, click Disconnect, OK, or Continue
4. Try to open the CLICC Virtual Desktop again

I cannot save/open files to/from your local computer

1. In the CLICC Virtual Desktop window, click on the menu tab at the top of the window
2. Click on Preferences
3. Click on the File Access tab
4. Choose Read and Write for how to access files and drives on your computer
5. Disconnect from the CLICC Virtual Desktop
6. Open the CLICC Virtual Desktop again

I get an error message when launching the Desktop: “Session could not be launched. Failed to launch due to resource enumeration issue”

1. Please click the gear wheel at the top right corner of the workspace application
2. Click refresh apps
3. And that should fix the issue
4. The desktop name will change to the current desktop in use

I cannot start the desktop

Windows:

1. Click the gear wheel at the top right corner of the workspace application
2. Click Sign Out
3. In the quick start menu, right-click the workspace app icon and check for updates
4. The quick start menu is accessed by clicking the up arrow at the bottom right near the time
5. Update if necessary
6. Right-click the Workspace app icon in the start menu, and select exit
7. Disconnect from the Cisco AnyConnect VPN.
   1. Now start the VPN and sign in completely using MFA
   2. Open the workspace application and sign in
8. You should be able to start a desktop

Mac:

1. Click the workspace icon in the menu bar on the right
2. Click check for updates and update if it is necessary
3. Click the workspace icon again and select quit
4. Click the Cisco AnyConnect VPN icon and quit the VPN
   1. Now start the VPN and sign in completely using MFA
   2. Open the workspace application and sign in
   3. You should be able to start a desktop

You can contact us via the CLICC Services Portal(opens in a new tab) to submit an inquiry, report issues or request that software be added.

If the virtual desktop is not sufficient for your coursework or instruction, you may request a CLICC Windows HP Laptop(opens in a new tab) for up to one quarter at a time. The form provides information and supporting documentation required for review and approval.